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How Can We Help?
How do I confirm my cake order?
Your order is confirmed once you approve the summary file we send. Please review it carefully before approval.
Can I cancel or change my order after confirming?
Yes, but cancellations or date changes made less than 3 days before your event will incur a 50% charge.
Will my cake look exactly like the sample or design I selected?
We hand-make all cakes, so slight color or design variations may occur. Even with our own designs, minor differences are possible.
What happens if my cake is delivered late?
We do our best to deliver on time, but delays may occur due to traffic or unforeseen circumstances. We apologize for any inconvenience caused.
What should I do when I receive my cake?
Please inspect your cake thoroughly at delivery. Once accepted, we cannot compensate for damages reported later. Minor damage (like slight smudging): We offer up to 20% discount on your next order. Major damage (cake cannot be served): Refuse the cake upon delivery for a full refund or immediate replacement (if time permits).
Do your cakes contain nuts?
Our kitchen uses nuts, so cakes may contain traces of nuts. Please inform us of any allergies when placing your order.
Are there non-edible items in the cakes?
Yes. To maintain structure, some cakes may include wooden sticks or other supports. Please remove these before serving.