Terms and Conditions:
1. Order Confirmation: Once you give the final approval to the summary file sent, you have confirmed your order. Please make sure to check it exactly.
2. Changes or Cancellations: Any changes or cancellations must be done at least 3 days before your order date.
3. Color Variations: There might be some variations to the cake colour as all of our items are custom made by our staff. Even if it’s our own design, there might be slight variations from time to time.
4. Delivery Timing: Someone should be available to receive the cake at the designated time. Sometimes, due to traffic and unforeseen circumstances, there might be delays with the delivery company. We apologize for such rare incidences in advance.
5. Delivery Locations: For all locations except Dubai, our delivery time is 1-9pm. If you like, let us know so we can deliver it one day earlier for you.
6. Cake Damage: While we make every effort to send you the cake in good condition, accidents might occur due to human error.
If the cake is slightly damaged, we offer 20% of your current order value as a coupon for your next order.
If the damage is very visible and the cake is unusable, we offer a full refund, but you should not accept it from the delivery person.
If the cake is accepted from the delivery personnel and only after some time you let us know you received a damaged cake, we cannot issue a full refund.
7. Change/Cancellation Policy: No changes or cancellation is allowed less than 3 days prior to your delivery date.
Self Pickup Safety Instructions: Cakes are very sensitive and must be delivered with utmost care. Since you have chosen to pick up the item yourself, please make sure that someone is with you and able to hold the cake on their lap.
If you are driving alone, please make sure to place the cake on the car floor or the front passenger seat as that’s the safest spot.
After receiving your cake, please check it completely to ensure all the details you wanted are correct.
Safety Notes: There might be wooden sticks inside the cake and its decorations to hold them together. Please remove them safely before eating the cake.
There might also be foil and other decorative pieces that are not edible.
There might also be traces of nuts as we use nuts in our kitchen, so please be careful.
Location: You can easily find our shop in Google Maps if you search Nicookie.
You can use the following link to locate us:
https://maps.app.goo.gl/JErAxRWYpZybBT2M8